Error message when opening Six G/Six A PC control software

Error message when opening Six G/Six A PC control software

Some users have reported an error message when trying to download and open the PC Control software for the Six G and the Six A (regardless of the units are 4k or 8k). See attached pic for the error message.

 

The issue is related to Windows and a DLL error. If you run into this error, download and install the this FTD2XX.dll file:

 

https://www.dllme.com/dll/files/ftd2xx_dll.html

 

After downloading and installing, reboot Windows. You should now be able to install and run the PC Control Software. 


    • Related Articles

    • Error message when opening Six G/Six A PC control software

      Some users have reported an error message when trying to download and open the PC Control software for the Six G and the Six A (regardless of the units are 4k or 8k). See attached pic for the error message. The issue is related to Windows and a DLL ...
    • Murideo Seven G not connecting to PC

      We have had a report (specifically with a brand new Dell XPS laptop with Windows 10) that the driver for the Seven G is not working after the normal installation.  *NOTE - If the driver loads and functions correctly no action is required. These steps ...
    • HDMI cable test with Murideo test equipment

      Here are the steps needed to perform an HDMI cable test with the Murideo Six G/Six A test kit   1) Connect the HDMI cable that you would like to test to the Six G 2) Connect the other end of the HDMI cable to the Six A 3) Power up both units 4) Press ...
    • Seven G Protocol Analyzer Software Tutorial

      The SEVEN Protocol Analyzer allows you to analyze the HDMI IN/OUT activity over a specified time period. You can analyze 5V, CEC, HPD, eARC, SDA (Data), SCL (Clock). You can parse specific data types, view and navigate in “wave view” or “list view” ...
    • Six G will not connect to Calman - steps for troubleshooting

      Here are a few tips and tricks that will help you troubleshoot if your Six G (GEN1 or GEN2) will not connect to Calman: 1) Confirm that Windows generates a COM port in Device Manager when you connect the Six G. If not, you may need to reload the ...