Murideo Seven G not connecting to PC

Murideo Seven G not connecting to PC

We have had a report (specifically with a brand new Dell XPS laptop with Windows 10) that the driver for the Seven G is not working after the normal installation. 

*NOTE - If the driver loads and functions correctly no action is required. These steps only apply if the Seven G will not connect to your PC after installing the driver.

The driver with instructions can be found here:

After installing the driver (in this particular situation) the Seven G would not connect to the PC. An error pops up and says:

"The drivers for this device are not installed (Code 28). There are no compatible drivers for this device. To find a driver for this device, click Update Driver".

If this happens to you, download the SDK directly from Cypress:

You will still need to follow the workaround steps listed in the Word document. The document is included in the Driver Folder that you downloaded from us. 

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